It is so uncommon to see ethics such as yours that it is shocking. You truly provide a service rather than a product. Thank you. Everything about this process confirmed my thoughts that it is silly to buy hats from the big retailers. Your service and dedication to your craft reaffirms my faith in people over corporations. I can’t image [a name of a corporation] sending a fitter to Pendleton to meet some random Aussie. You are first class.
Rafe from Australia